The Professional Teller

The Professional Teller Training
The price for this entire bundle is $49 for 90 days of access. Each course length is about 6 to 8 hours long.

The Professional Teller: Understanding Banking Basics

The Professional Teller: Providing Customer Service

The Professional Teller: Working with Money

The Professional Teller: Identifying Negotiable Instruments

The Professional Teller: Handling Customer Accounts

The Professional Teller: Balancing Your Transactions

The Professional Teller: Following Security Procedures

The Professional Teller: Observing Government Regulations

The Professional Teller: A Day in the Life of a Teller

The Professional Teller: Understanding Banking Basics
In "The Professional Teller: Understanding Banking Basics," you will learn about the various services tellers perform, the bank departments tellers interact with, and the basic functions and characteristics of a bank. You will also learn about the Federal Reserve System and how tellers apply knowledge of the Federal Reserve in everyday situations. Additionally, you will learn how the Federal Deposit Insurance Corporation is an integral part of the banking industry.
The Professional Teller: Providing Customer Service
In "Professional Teller: Providing Customer Service," you will learn about the customer service process and how it affects your relationship with your customers. You will also learn a process for serving angry customers, as well as how to use verbal and nonverbal communication to calm them.
The Professional Teller: Working With Money
In ''The Professional Teller: Working with Money,'' you will learn about the various features of money, the different forms of currency, and how money is packaged. You will also learn how to handle money using the processes for paying and receiving cash. Additionally, you will learn how to keep your drawer organized and secure, as well as how to distinguish between real and counterfeit money.
The Professional Teller: Identifying Negotiable Instruments
In "The Professional Teller: Identifying Negotiable Instruments," you will learn about the types of negotiable instruments, how to recognize them, and the six items every negotiable instrument must have. You will learn how to apply this knowledge when cashing and depositing negotiable instruments, such as checks, for customers. Additionally, you will learn the types of endorsements, acceptable forms of identification, and how to check identification. Finally, you will learn different check cashing situations you can encounter as a teller, as well as the check cashing process and some precautions you should take when cashing checks.
The Professional Teller: Handling Customer Accounts
In ''The Professional Teller: Handling Customer Accounts,'' you will learn the different types of account ownership, how account ownership can be reassigned, and who must sign for transactions on a given account. You will also learn how to distinguish between checking and savings accounts, what the four types of deposits are, and what steps you should take when receiving a deposit. Additionally, you will learn how to minimize the possibility of loss on a check, the factors you should consider before processing a withdrawal, and the steps for processing a withdrawal.
The Professional Teller: Balancing Your Transactions
In ''The Professional Teller: Balancing Your Transactions,'' you will learn how debits and credits are used, what qualifies as a debit or credit item, and the debit-credit principle. You will also learn how to use cash-in and -out checks, how to apply the balancing equation, and what errors tellers commonly make that cause balancing errors. Additionally, you will learn how to find these errors, three techniques for avoiding them, and how to organize your workstation and cash drawer effectively.
The Professional Teller: Following Security Procedures
In ''The Professional Teller: Following Security Procedures,'' you will learn about internal and external security measures that banks take, what procedures you should follow to ensure bank security, and what actions you should take when you encounter angry or violent customers and/or suspicious activity. You will also learn about the types of crimes commonly committed against banks, including robbery, kidnapping, and bomb threats, as well as how to react in such situations. Additionally, you will learn how to identify common forms of forgery and counterfeiting, what items are typically forged and counterfeited, and the actions you can take to prevent such occurrences.
The Professional Teller: Observing Government Regulations
In ''The Professional Teller: Observing Government Regulations,'' you will learn about the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. You will also learn about funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. Additionally, you will learn about the Community Reinvestment Act, or Regulation BB, and the Truth in Savings Act, or Regulation DD, as well as their applications. Finally, you will learn about the Bank Secrecy Act and how it is applied to money laundering, when you should file a Currency Transaction Report, and when to apply the $3,000 rule.
The Professional Teller: A Day in the Life of a Teller
In ''The Professional Teller: A Day in the Life of a Teller,'' you will reinforce the skills and knowledge developed and learned in the previous programs of the series. You will learn the customer service process and how to deal with an angry customer. You will also learn the check cashing process, how to recognize the different types of endorsements, what represents an acceptable form of identification, and how to check for identification. Additionally, you will learn the steps of deposit withdrawal, the balancing processes, and ways to balance a difference. Finally, you will learn important security precautions, how federal regulations affect you on a daily basis, and your responsibilities under specific federal regulations. By mastering the skills taught in this program, you will be prepared to serve your customers accurately and efficiently.
The Professional Teller: Top of Page

eLearning courses can be accessed anytime, anywhere via your Internet-connected computer. Select from over 1250 courses, organized into 4 libraries, and enroll today.

Subscription pricing ranges from $49 for a courseware bundle to $89 for library access.

Bundles - $49

Bundles include between 1 and 48 courses each. They are grouped by topics, such as Windows XP, Microsoft Windows 2000 (MCSE), Microsoft Word XP, Cisco Router Installation and Maintenance, Financial Management, and Interpersonal Communication.

You can purchase access to a bundle for 90 days for $49. Access to bundles can be renewed.

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